We're seeking a friendly, service-driven Customer Service Representative to support our customers with professionalism, empathy, and accuracy. This role is ideal for someone who enjoys problem-solving, communicating clearly, and creating a positive experience for every person they interact with.

Key Responsibilities

• Serve as the first point of contact for customers via phone, email, and chat
• Resolve inquiries related to orders, products, billing, and account information
• Provide accurate information and effective solutions in a timely manner
• Document customer interactions in the CRM system following company guidelines
• Escalate complex issues to the appropriate team as needed
• Maintain product knowledge to support customer questions and troubleshooting
• Meet or exceed service metrics (response time, quality scores, customer satisfaction)

Qualifications

• 1-2 years of customer service or administrative experience
• Strong verbal and written communication skills
• Ability to multitask, prioritize, and stay organized
• Comfort using CRM systems, MS Office, and/or ticketing platforms
• Problem-solving mindset with a calm, patient approach
• High attention to detail and accuracy
• Bilingual in Spanish a plus (optional)

Work Environment

• Full-time schedule, Mission Viejo, CA
• Fast-paced, team-oriented environment
• Opportunity for long-term growth and cross-training

Benefits (Optional Section)

• Medical, dental, vision
• PTO and paid holidays
• 401(k)
• Professional development opportunities